FAQ's

Sizing and colours

Most of our products are produced by hand, therefore there may occasionally be some difference in sizes. If you have any queries or questions regarding an items’ size please get in touch. There may also be some slight differences in colours or designs, again this is due to the very individual processes involved in producing the fabrics used in our clothing ranges.

Returns

RETURNS POLICY

We hope you are happy with your purchase from La Galeria Elefante, however, if you are not satisfied with any of your articles or find there is any damage, you have fourteen (14) working days from the date of delivery of the package to return the product(s).

All shipping costs for exchange or return products are at the customer’s expense, except in the case of prior damage to the product. In this event, La Galeria Elefante will assume the shipping costs. You must complete a return form or contact the customer service department at La Galeria Elefante [email protected]. Once we have received the item(s) return(s) and the completed form, you will have the option to exchange or get your money back.

Returns must be made by CERTIFIED MAIL to:
La Galeria Elefante,
Carretera San Miguel Km 3,2
Santa Gertrudis 07814
Ibiza – Baleares – Spain

This process is executed within 72 hours after receiving the returned package. All returned items must be un-used and in the original condition. La Galeria Elefante will not accept any items damaged, used, worn, or broken.

Returned items must be sent (expenses paid by the client) via certified mail or courier.

La Galeria Elefante reserves the right to not accept responsibility for parcels that are not sent by registered post or by a certified courier company.

When can I expect my order?

The postal service in Spain can be a little slow, all packages are sent out using the fastest service possible, all packages are tracked, and a tracking number is supplied by email. Should you require a faster service than offered then please get in touch via email and we will be happy to arrange this for you.