La Galeria Elefante
Carretera San Miguel Km 3.2
Santa Gertrudis de Fruitera
Islas Baleares

Open Monday to Sunday from 10am – 10pm.
Open Monday to Saturday from 10am – 8pm.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping from Spain is quite tricky and often quite slow. If you feel that the automatic shipping charge related to the product you are purchasing seems unreasonable, please do email us directly and we will double check.

Which payment methods are accepted in the Online Shop?

We are able to take payments with Paypal or with credit cards online but if you prefer, please give us a call and we can take your payment over the phone through Stripe.

How long will delivery take?

Possibly our most hated question! Delivery can take anywhere between 7 to 14 days so if you need something in a hurry, please give us a call first and we will do our best to find other options for you, at your own cost.

How secure is shopping in the Online Shop? Is my data protected?

Another tricky question but yes, your data is protected and shopping with us is no different to shopping online with other companies.

What exactly happens after ordering?

After ordering, you will probably kick yourself for spending money you shouldn´t have while at the same time be over excited that such a beautiful item is on its way to you. We will prepare your parcel, arrange shipping and if there are no enquiries, ship the next working day. Please keep in mind that the postal service here likes to rest at the weekends.

Do I receive an invoice for my order?

Your order will be registered and you will receive confirmation of purchase, but an invoice will not be sent unless requested either in a note at the time of purchase, or by email directly to us

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